Customer Service Officer – Surrey Save Credit Union

Customer Service Officer – Surrey Save Credit Union featured image

Customer Service Officer

Location: Woking, with travel with occasional travel across Surrey and Kingston.

Hours: 30 hours per week

Salary: £19,000 – £23,000 pro ratio

The organisation:

SurreySave is one of the UK’s newest and fastest growing credit unions. SurreySave Credit Union is a not for profit, ethical community bank. We provide saving and loan accounts to residents across Surrey and Kingston.

Our services are governed by the Financial Conduct Authority (FCA), just the same as any high street bank.

We are also supported by Surrey County Council, a number of Borough Councils and local Housing Associations.

89% of our customers have told us that they are satisfied with our service, and in order to maintain our excellent customer service, we are seeking a Customer Service Officer to join our professional team of paid and volunteer workers.

The person we are looking for:-

Will be a people-person, with the proven ability to deliver outstanding customer service. You’ll have great listening skills and the ability to communicate with our customers and help them with their enquiries. You’ll be comfortable using technology and, with training, you will also be able to explain to customers the benefits of the different ways to save or apply for a loan with SurreySave. You’ll be comfortable working in an environment where you are required to follow regulatory and operational processes, which are in place to protect our customers and keep their money safe. But you’ll also need to be able and willing to support other members of the team. You’ll have a desire to continuously develop in the role and will always be looking for opportunities to improve the business, your skills and everyone’s knowledge. As a Customer Service Officer you will:-

Be the first point of contact for our customers who contact us by post, phone, email or social media.

Have great conversations, build strong relationships and help our customers with their saving and loan needs.

Deliver outstanding service to every customer and help our customers feel valued.

Role detail:

To provide high quality customer service to our potential and existing members

 Create an online community using social media and technology

To process member applications, payments and transactions

To supervise the running of our contact points and their related volunteers

 Recruitment, induction, training and supervision of volunteer team

To find out more:


Visit: our website is currently being updated

Closing date: midnight Sunday 4th October 2015

Shortlist: W/c 5th October

Interviews: Friday 16th & Monday 19th October 2015

No Agencies


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